About Us

Nailsea & District Community Transport is an Industrial and Provident Society with charitable status, first registered in 1994. We are a not-for-profit organisation; all funds are used to provide a fully-accessible minibus service for passengers who are elderly, frail or have a disability which makes travel by public transport difficult or impossible. We are members of the Community Transport Association.

We run a fleet of seven fully-accessible minibuses. Each minibus has a built-in tail lift, can transport a wheelchair-using passenger and has space to store folding walkers and shopping trolleys.

To use our services you will need to become a member of Nailsea & District Community Transport; this costs £10.00 per year (April–March) for an individual or £20.00 per year (April–March) for a group. Membership forms and further details are available from the office.

Contact Us

Nailsea & District Community Transport
Unit 10, Coates Industrial Estate
Southfield Road
BS48 1JN

01275 855552

Our offices are open Mondays–Fridays between 8.30 am and 4.30 pm. On occasions the office is unattended but you may leave a message on our answering machine and we will call you back as soon as possible. Please make bookings between 9.00 am and 1.00 pm.

If you visit the office in person, please take particular care as we are based on a busy industrial estate with constant vehicular activity.

Frequently Asked Questions

Click a question for further information.

Our services are available to passengers who are elderly, frail or have a disability which makes travel by public transport difficult or impossible. Passengers can also be accompanied by carers or family members.

Our minibuses are fully-accessible; each minibus has a tail lift for passengers who are unable to use steps and our minibuses are capable of transporting passengers who use a wheelchair.

Our drivers are friendly and approachable and will help carry shopping to your door, if required.

As a charitable organisation, we keep our costs as low as possible but we do have to charge for our services. Firstly, you would need to join Nailsea & District Community Transport; membership costs £10.00 per year (April–March) for individuals and £20.00 per year (April–March) for groups. Secondly, we charge a hire charge/ fare whenever you use us. Please look at the following pages for information on our current charges, or telephone the office on 01275 855552 if you would rather talk to us:

YES! All drivers, employed and volunteers, have to pass MiDAS training before they drive for us. This includes practical and theory tests covering driving a minibus and supporting passengers with mobility issues. This training is refreshed every two years. Once a driver has passed their MiDAS test, they will be initially accompanied by an existing driver to gain further experience.

Our minibuses have regular, safety checks: annual MoT examinations, 6–8 weekly independent safety checks, six-monthly lift services, monthly safety checks in accordance with CTA guidance and visual inspections before each journey.

Our drivers are subject to DBS checks regarding working with vulnerable adults.

We are an Industrial and Provident Society with charitable status. We are regulated by the Financial Conduct Authority.

We were first registered in 1994 and have therefore been around for over 20 years!

We are run by a management committee who delegate day-to-day responsibility to an Operational Manager.

We currently have an Operational Manager, Finance Officer and Administration Assistant, all of whom work part-time. We employ four part-time drivers and have approximately 25 volunteer drivers and passenger assistants whose help is invaluable.

We receive a commission from North Somerset Council, grants from Nailsea, Clevedon and Portishead Town Councils and various parish councils, our members pay a small annual membership fee and we charge fares for our transport. We seek funding from other charities, particularly towards the replacement costs of our vehicles, and we occasionally receive donations or legacies from members.

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